How do you get started with DID number provisioning?

There is a common misconception that the service provider has the right to control and possess the business phone number. In fact, your phone number is owned and managed by your company. You select the type of phone number, the prefix code, and the exact location of origin for your phone number during the registration procedure.

After your service provider has provisioned or initiated the service, are eligible to use the new number to make and receive calls. Telephone number provisioning for a global enterprise with offices and personnel in several markets can be a challenging business. During your quest for a provider of business phone services, you might use the term “DID number provisioning.” One can benefit from a streamlined platform that significantly simplifies operations, reporting, and cost control by consolidating each service provider.

Direct inward dialing number provisioning can streamline the inventory responsibilities of your team by implementing unified interfaces and improved digital tools.

Define DID Number Provisioning

The term “provisioning” refers to the simple process of providing or making something available. It is related to an IT practice involving infrastructure that facilitates the transfer of assets and data. Provisioning is the preparation and outfitting of a telecommunications network to offer a service to new customers. It is the act of “providing” or “making available” a service or product. Provisioning DID numbers entails the registration, activation, and maintenance of business telephone numbers.

Provisioning in a wireless network is the process of adding a customer’s details to the various network databases in preparation for service activation. While service providers work with direct inward dialing data and assigning DID numbers, they need to be very clear about which costs they cover and which ones they charge their customers.

There are many different kinds of business phone numbers, and phone service companies have access to them all. And you get to specify the exact number format you prefer. When you buy a phone number, the service provider may need to “provision” it before you can use it.

How Do Direct Inward Dialing Numbers Get Set Up?

VoIP providers usually have phone number availability listings where you may choose the number you buy. Next, contact your service provider to get your new number added to their system and activated.

The global telephony provisioning service directs requests for provisioning data from phones to a very reliable cloud service rather than a single-edge device. To be more precise, the service understands your provisioning request and subsequently determines and leads the phone to the most suitable Edge device capable of processing the request.

After your business registers a phone number, it becomes yours to use. Assigning your direct inward dialing number to lines and extensions lets you manage it.

You can migrate your DID number if you prefer to maintain it while switching to a new provider. The porting service allows you to keep your phone number while switching providers. Upon the completion of the porting procedure, the newly added service will be activated and made available for use. If the process of porting takes a long period, the service provider may assign you a temporary number to which you can forward incoming calls.

Integration With DID Service Providers

APIs for querying, reserving, and releasing DID numbers are available from all major DID vendors. Due to the fact that APIs for various DID providers vary, a plug-in module system has been established to facilitate the future participation of new providers.

To generate more revenue, you can let users use both your DID number pool and the databases of other external DID providers with on-demand DID provisioning.

Provisioning Of DID Numbers for Customers

Depending on how your business works, you can give your customers DIDs so that

  • For the use of various DID numbers, a customer pays the same monthly fee. The parameters of the customer’s specific pricing batch define this;
  • Users of different DID numbers are charged different fees. For example, the US DID costs $5 per month, while the UK DID costs $8 per month. This is determined by the pricing specifications of the pricing batches to which a specific DID belongs.

Customers can be paid immediately upon receiving their DIDs or later once the DIDs have been added to an account or an alias of an account.

Customers who buy direct inward dialing numbers from outside vendors must be given the pricing batch that includes the DID markup. This is because they are charged based on the pricing guidelines set in that pricing batch.

When an account is terminated or modified, a customer’s DID number is released. It is still part of the relevant pricing batch, but it is now available for provisioning from the DID inventory.

Self-Provisioning Of A DID Number

Customers can self-provision DID numbers from the service provider. DID numbers are organized geographically for the benefit of customers.

A customer can use the customer self-care portal to request and assign DID numbers for their business if they need them. The consumer is subsequently charged the price given for the DIDs they have chosen.

If the customer no longer needs the DID number, they can delete it from the database of allotted DIDs and stop paying for it. Other customers can now provision the direct inward dialing number.

Reseller Provisioning Of DID Number

Resellers that have access to the DID pool can provision as many DIDs as they require to their end-users. This increases sales and grows the service provider’s DID provisioning network. The direct inward dialing pool is only available to resellers who have been permitted access to specific pricing batches. Then, when they use the DID inventory for DID numbers, they can do the following.

These actions depend on the following:

  • Define the pricing plan for the provisioning of DID numbers;
  • Assigning DIDs from the DID pool to price batches with their corresponding DID markups;
  • The allocation of DID numbers to individual sub-customers;
  • DID number released into the DID pool.

How Can Businesses Benefit from DID Number Provisioning?

As soon as your telephony provider activates your numbers, your teams will be able to facilitate customer interactions. For this reason, some service providers include “fast provisioning” as one of their advantages.

Additionally, as leading providers adhere to regulations and deliver excellent services, you can rely on them to have your number readily available for use when the need arises. After that, you can easily configure it, add routing and forwarding rules, and start getting and making calls.

The best DID Number Provisioning option for most businesses is one that:

  • Provides support for applications, networking, security, and public and private clouds, among other use cases.
  • Focuses on several provisioning tools, reducing IT expenditures.
  • Facilitates the management of orchestration, configuration, and business operations by IT teams.
  • Provides a declarative framework that enables the specification of the intended state without necessitating the execution of specific commands to get it.
  • Provides security and control with self-service and role-based access.
  • Eliminates the limitations set by vendors on proprietary tools.


Direct inward dialing provision involve setting up and offering telecommunications services to users, including equipment, wiring, and transmission facilities. After a batch of DID auto-provisioning numbers has been allocated, the DID provider may proceed with provisioning these numbers for customers. Most of the time, an end user does this.